This Privacy Policy explains how Long Creation Machines Overseas Co., Limited collects, uses, shares, stores and protects information when you visit our website, write to us, call us, or commission a control system project. Long Creation Machines is a computer integrated systems design studio. We draft schematics, integrate logic and screens, design sensor networks and interlocks, build data logging backends, and commission systems on production floors and in commercial spaces. The developer name that appears throughout this policy, and the studio responsible for this website, is Long Creation Machines.
We wrote this policy in plain language on purpose. If a sentence here is hard to follow, the fault is ours and we invite you to ask us to explain it. You can reach the studio at any time through the contact details shown on the privacy page of this website, and you can also reach us at info@longcreationmachines.mom or on +85244170919.
1. Who We Are
Long Creation Machines Overseas Co., Limited is a company registered in Hong Kong and operating a computer integrated systems design practice. Our registered and studio address is Rm 1406A 14/F THE BELGIAN BANK BLDG, 721-725 NATHAN RD, Mong Kok, Hong Kong. For the purposes of data protection law, Long Creation Machines Overseas Co., Limited is the controller of the personal information described in this policy, which means we decide why and how that information is handled.
Our work brings us into contact with factory managers, maintenance engineers, plant owners, integrators, contractors and the staff of the buildings where we commission control systems. We also meet suppliers of sensors, controllers and panels. This policy covers everyone who communicates with our studio, visits our website, or takes part in a project that we draft, integrate or commission.
Because our company operates from Hong Kong and works with clients across the region, we aim to handle personal information in a way that respects both local expectations and broadly recognised international standards. We keep our handling simple: collect as little as we reasonably can, use it only for the reason it was given, and protect it with the care that a well drawn control panel deserves.
2. Scope Of This Policy
This policy applies to the website at longcreationmachines.mom and to the business communications and project work of Long Creation Machines Overseas Co., Limited. It covers information gathered through our contact form, through email and telephone conversations, through site surveys, through commissioning visits, and through the ordinary day to day correspondence of running a design studio.
This policy does not apply to websites that we do not operate, even where we link to them, and it does not apply to the internal systems of our clients. When we build a data logging backend for a client, the information stored inside that backend belongs to the client and is governed by the arrangement between the client and us, which is described further below under the section on project and client data.
If a client or a partner asks us to sign a separate data processing agreement, we are glad to do so. Where such a signed agreement conflicts with this policy, the signed agreement takes precedence for the work it covers.
3. Information We Collect
We collect information that you choose to give us and information that arises naturally from using our website or working with our studio. The categories are limited and specific, and we list them here without hiding the important parts in long paragraphs.
- Contact details such as your name, email address, telephone number and company name.
- The content of messages you send to us, including the subject and body of an enquiry and any attachments you choose to include.
- Project information such as site address, equipment lists, machine models, drawings and photographs that you share with us during a survey.
- Technical information about your visit to our website, such as the pages viewed and the general region from which a request arrives.
- Billing and administrative details needed to issue a quotation or an invoice, where a project proceeds.
- Records of our correspondence, so that a decision made in one month can be understood in another.
We do not ask for, and we do not want, sensitive personal information such as health records, biometric data, political opinions or religious beliefs. If you send us a document that contains such information by accident, we will delete it when we notice it and we will let you know.
4. How We Collect Information
Most of the information we hold arrives directly from you. You may fill in the contact form on this website, send us an email, call the studio telephone line, hand us a business card at a site visit, or share a folder of drawings during a project. Each of these acts is a deliberate choice on your part, and we treat it as a signal that you wish us to respond.
A smaller amount of information arises automatically when a browser asks for a page. Like almost every website, our server may record the date and time of a request, the page requested and a coarse indication of network origin. We use this only to keep the website running, to understand which pages are read, and to spot abusive traffic.
We may also receive information from a colleague at your company who introduces you to us, or from a supplier who recommends our studio. When that happens we treat the introduction as information you would expect us to have, and we use it only to make contact about the matter that prompted it.
5. Why We Use Information
We use personal information for clear business reasons and nothing else. The reasons are to answer your enquiry, to prepare a quotation or a schematic plan, to carry out the design and commissioning work you have asked for, to keep records of that work, to send you updates that you have requested, to keep our accounts in order, and to protect the studio and its clients from fraud or misuse.
Where you are a named contact at a client or supplier, we use your details to coordinate schedules, to share drawings, to raise questions about a site and to follow up after commissioning. This is the ordinary traffic of a design studio, and it relies on the working relationship between us.
We do not use your information to build secret profiles, we do not sell it, and we do not rent it to anyone. We do not use automated decision making that produces legal effects about you, and we do not run behavioural advertising on this website.
6. Our Legal Bases For Processing
Where a legal framework requires us to name a basis for handling personal information, we rely on the following grounds. First, the performance of a contract or the steps needed before a contract, which covers quotations, project work and commissioning. Second, our legitimate interests in running a studio, answering enquiries, keeping records and protecting our work, balanced against your rights. Third, your consent, which covers optional updates and any specific permission you give us. Fourth, compliance with legal obligations such as tax and accounting rules.
When we rely on consent, you may withdraw it at any time by writing to info@longcreationmachines.mom. Withdrawal does not affect the lawfulness of anything we did before you withdrew, and it does not stop us from holding records that we must keep for legal reasons.
When we rely on legitimate interests, we have considered whether our interest could unfairly affect you, and we have concluded that the handling described here is proportionate. If you disagree, you may object using the rights described further down this page.
9. Service Providers And Processors
We rely on a small number of service providers to keep the studio running. These may include a hosting provider for this website, an email provider, an accounting service and, where a project requires it, a courier or a specialist contractor. These providers act on our instructions and are expected to protect information to a standard consistent with this policy.
Before we engage a provider that will touch personal information, we consider what data it will see and whether there is a less exposed way to achieve the same result. Where a provider processes information on our behalf, we ask for appropriate confidentiality and security commitments.
We do not permit our service providers to use personal information for their own marketing, and we ask them to delete or return information when the service ends.
10. International Transfers Of Information
We are based in Hong Kong, and our clients and suppliers are often located elsewhere. As a result, personal information may be transferred to and stored in a country other than the one in which it was collected. When we transfer information, we take steps that are reasonable in the circumstances to protect it, such as choosing providers with sound security practices and limiting the information that crosses a border.
Some transfers may be necessary to perform a contract with you, for example when a component must be ordered from an overseas supplier or when a commissioning engineer travels to a site. Other transfers may rest on your consent or on a legal obligation. If you have a question about where your information is held, contact the studio and we will explain what we can.
We keep the number of cross border transfers low on purpose, because every additional location is an additional place to protect.
11. How Long We Keep Information
We keep information only for as long as we need it. An enquiry that does not become a project is normally removed within a reasonable period after the last correspondence. Correspondence and drawings that belong to a completed project are kept for the life of the system, because a control system that is repaired in five years is repaired from the drawings we made today. Accounting records are kept for the period required by Hong Kong law.
When a retention period ends, we delete the information or, where deletion is not practical, we remove the elements that identify individuals so that the record can no longer be linked to a person. We review our holdings from time to time so that records do not accumulate merely because nobody remembered to clear them.
If you ask us to delete information and we are not required to keep it, we will do so and confirm that it is done.
12. How We Protect Information
We protect personal information with technical and organisational measures suited to its sensitivity. These include restricted access within the studio, use of locked storage for paper records, encrypted connections where information travels over a network, current software on the devices we use, and a habit of keeping only the copies we actually need.
No method of storage or transmission is perfectly secure, and we cannot promise that a determined attacker will never succeed. What we can promise is that we take the risk seriously, that we limit the amount of information at risk, and that we will notify affected individuals and the relevant authorities as required if a breach occurs.
If you ever suspect that a message claiming to be from our studio is not genuine, please call +85244170919 to confirm before you reply. We would rather answer a cautious phone call than see a client misled.
13. Your Privacy Rights
Subject to the law that applies to you, you may have the right to ask for a copy of the personal information we hold about you, to ask us to correct information that is wrong, to ask us to delete information that we no longer need, to ask us to restrict how we use it, to object to certain uses, and to receive information in a portable form. You also have the right to withdraw consent where consent is the basis for our use.
To exercise a right, write to info@longcreationmachines.mom and describe what you would like. We may ask you to confirm your identity so that we do not release information to the wrong person. We will respond within a reasonable period and we will explain any part of your request that we cannot meet, along with the reason.
You will not be charged for a reasonable request, and we will not treat you differently because you exercised a right.
14. Privacy For Children
Our website and our services are intended for businesses and for adults acting in a professional capacity. We do not knowingly collect personal information from children. If you believe that a child has sent information to our studio, please contact us and we will delete it promptly. If we learn that we have collected information from a child without the appropriate involvement of a parent or guardian, we will remove it.
We do not direct advertising to children and we do not run features on this website that are designed to attract them.
15. Project And Client Data
When we design a data logging backend, that backend may store production facts for a client. Those facts are the property of the client and are governed by the agreement between the client and Long Creation Machines Overseas Co., Limited. We access such data only to build, test, maintain or support the system, and we do not use it for our own purposes.
Where a backend records information that identifies individuals, such as an operator name attached to a shift event, the client is responsible for deciding whether that recording is appropriate and for informing the people concerned. We can advise on design choices that minimise personal data, and we encourage clients to log events and machine states rather than personal identities wherever it is practical.
If a client asks us to change or delete records inside a system we built, we will do so under the terms of the project agreement and we will document the change in the as-built revision.
16. Marketing Communications
We send occasional studio updates to people who have asked to receive them. These updates describe new work, commissioning availability and notes from the light table. We do not send them to people who have not asked, and every message includes a way to stop receiving them.
If you are an existing client, we may contact you about a matter that relates to your system, such as a scheduled review or a safety notice. This is service communication rather than marketing, and it is part of looking after the equipment we designed.
You can ask us to stop marketing at any time by writing to info@longcreationmachines.mom, and we will act promptly.
17. Third Party Links And Content
Our website may link to external sites, such as a supplier catalogue or a standards body. We do not control those sites and we are not responsible for their privacy practices. When you leave our pages, we encourage you to read the privacy notice of the site you are visiting.
We do not embed third party advertising and we do not allow third party trackers to follow you across the web from our pages. If we ever add an embedded service that changes this, we will say so here and explain the effect.
18. Changes To This Policy
We may update this policy when our practice changes or when the law requires it. When we make a change, we revise the date at the top of the page. If a change is significant, we will draw attention to it on the website or in a direct message to clients who are affected.
We encourage you to read this page from time to time. The current version always applies, and earlier versions are kept in our records so that we can explain how our practice has developed.
19. Questions And Complaints
If you have a question about this policy, or if you believe we have handled your information badly, please tell us first. Write to info@longcreationmachines.mom or call +85244170919 and describe the issue. We will investigate, explain what we find, and correct anything that is wrong.
If you are not satisfied with our response, you may complain to the data protection authority that applies to you, including the relevant authority in Hong Kong. We would rather resolve a concern directly, and we will cooperate with any authority that reviews a complaint about us.
20. How To Contact Us
Long Creation Machines Overseas Co., Limited welcomes questions about privacy and about the systems we design. The studio can be reached by email at info@longcreationmachines.mom and by telephone on +85244170919. Our address is shown below.
Long Creation Machines Overseas Co., Limited
Rm 1406A 14/F THE BELGIAN BANK BLDG
721-725 NATHAN RD
Mong Kok, Hong Kong
Email: info@longcreationmachines.mom
Phone: +85244170919